Orders
- How do I place an order?
- Where is my order confirmation number?
- Can I make changes to or cancel my order once it's been placed?
- I am having issues using the coupon/voucher code
- What do I do when items in my bag are out of stock?
- I am facing problems ordering through my mobile device
Delivery
- Why was there an increase in the minimum spend amount for free shipping?
- I want to shop / have shopped on your online store. Is it safe to receive packages from Sephora?
- Why is there a delay in delivery?
- How long will it take to receive my package?
- Do you process orders during Public Holidays?
- I was not/ am not available to receive my parcel upon delivery.
Payment
Refunds, Returns and Exchange
Sephora Beauty Pass
- How does the New Points Expiry Policy work?
- When will the New Points Expiry Policy begin?
- How am I affected? What happens to my current Beauty Pass Points?
- What will happen to my expired points?
- How do I check my points balance?
- How can I burn my Points?